Welcome to Sri Lanka’s Premier Marketplace
Welcome to the comprehensive FAQ for Sold.lk, where Sri Lanka gets SOLD! This guide answers the most common questions about using our free classified website and sri lanka marketplace. Whether you’re new to online trading or an experienced user looking to buy and sell in sri lanka, you’ll find helpful answers to maximize your success on our platform.
Our free classified advertising service connects buyers and sellers across all 25 districts of Sri Lanka, making it the most trusted platform to sell online sri lanka and buy online sri lanka.
Getting Started
Q: What is Sold.lk?
A: Sold.lk is Sri Lanka’s premier buy and sell marketplace and free classified website. We’re a locally-owned platform designed specifically for Sri Lankans to post free ads sri lanka and connect with buyers and sellers across the island. Unlike foreign-owned competitors, we understand local culture and provide dedicated support in Sinhala, Tamil, and English.
Q: Is it really free to post classified ads?
A: Yes! Our free classified advertising service allows you to post free classified ads in all major categories including vehicles, property, electronics, jobs, and services. We offer free ads sri lanka posting with no hidden fees for basic listings. Premium features and enhanced visibility options are available for users who want additional promotion.
Q: How do I create an account?
A: Creating an account on our sri lanka marketplace is simple:
- Visit https://sold.lk/
- Click “Sign Up” or “Register”
- Provide your email, phone number, and basic information
- Verify your email address and phone number
- Complete your profile to start posting classified ads sri lanka
- Optionally, complete verification for enhanced credibility
Q: Do I need an account to browse ads?
A: No, you can browse all sri lanka ads and search our free classifieds without creating an account. However, you’ll need an account to:
- Post your own classified ads
- Contact sellers directly through our messaging system
- Save favorite listings and searches
- Access premium features and verification programs
Q: Which areas does Sold.lk serve?
A: Our buy and sell sri lanka platform serves all 25 districts across Sri Lanka, from bustling Colombo to scenic Kandy, coastal Galle to historic Anuradhapura. Whether you’re in urban centers or rural areas, our free classified website connects you with buyers and sellers throughout the island.
Posting Ads and Listings
Q: How do I post a classified ad?
A: Posting free classified ads on our platform is easy:
- Log into your account
- Click “Post Ad” or “Sell Now”
- Select the appropriate category for your item
- Fill in detailed description, pricing, and contact information
- Upload high-quality photos (up to 10 images)
- Choose your location and privacy settings
- Review and publish your classified ad
Q: What categories can I post in?
A: Our classified ads sri lanka platform covers all major categories:
- Vehicles: Cars, motorcycles, three-wheelers, commercial vehicles
- Property: Houses, apartments, land, commercial real estate
- Electronics: Mobile phones, computers, TVs, gadgets
- Jobs: Employment opportunities and career listings
- Services: Professional and personal services
- Consumer Goods: Furniture, clothing, appliances, and more
Q: How many photos can I upload?
A: You can upload up to 10 high-quality photos for each free classified ad. We recommend using:
- Clear, well-lit images showing multiple angles
- Photos that accurately represent your item’s condition
- The main photo should showcase your item’s best features
- Include any defects or wear honestly
- Avoid watermarks or promotional text on images
Q: How long do my ads stay active?
A: Free ads sri lanka typically remain active for 30 days. You can:
- Renew ads before they expire to keep them active
- Edit and update your listings at any time
- Remove ads once items are sold
- Boost ads for better visibility through our premium options
Q: Can I edit my ads after posting?
A: Yes! You can edit your classified ads at any time through your account dashboard. You can update:
- Descriptions and pricing
- Photos and contact information
- Location and category (if appropriate)
- Availability status
- Any other details about your item or service
Pricing and Fees
Q: What does it cost to use Sold.lk?
A: Our free classified advertising service offers:
- Free Basic Listings: Post unlimited free classified ads in all categories
- Premium Features: Optional paid upgrades for enhanced visibility
- Verification Services: Professional verification badges for trusted sellers
- Featured Listings: Priority placement in search results
- Business Tools: Advanced features for commercial users
Q: Are there any hidden fees?
A: No hidden fees! Our sri lanka marketplace is transparent about all costs:
- Basic free classifieds posting is completely free
- Premium features are clearly priced before purchase
- No commission on successful sales
- No monthly subscription fees required
- Optional services are clearly marked and priced
Q: How do I pay for premium features?
A: Premium features can be purchased through:
- Credit/debit cards (Visa, MasterCard)
- Local bank transfers
- Mobile payment services
- Digital wallet platforms
- Cash payments at authorized locations
Q: Do you take commission from sales?
A: No! Unlike many other platforms, we don’t take any commission from your successful sales. When you sell online sri lanka through our platform, you keep 100% of your sale price. We generate revenue through optional premium services, not by taking a cut of your earnings.
Safety and Security
Q: Is it safe to buy and sell on Sold.lk?
A: Yes! Our buy and sell in sri lanka platform prioritizes safety through:
- User verification programs
- Secure messaging system
- Listing moderation and review
- Community reporting features
- Safety guidelines and tips
- 24/7 customer support
Q: How do you verify users?
A: Our verification system includes:
- Phone number verification (required)
- Email address confirmation
- Identity document verification (optional)
- Business registration verification (for commercial users)
- Social media account linking
- Previous transaction history review
Q: What safety precautions should I take?
A: When using our sri lanka ads platform, follow these safety tips:
- Meet in public, well-lit locations
- Bring a friend for high-value transactions
- Inspect items thoroughly before payment
- Use secure payment methods
- Trust your instincts if something feels wrong
- Report suspicious activity to our support team
Q: How do I report suspicious ads or users?
A: Report violations through:
- “Report this Ad” button on any listing
- Email [email protected] with details
- Use our online reporting form
- Contact customer support directly
- Include evidence and specific concerns in your report
Q: What happens to reported content?
A: Our moderation team:
- Reviews reports within 24-48 hours
- Investigates suspicious activity
- Removes violating content immediately
- Takes appropriate action against violating users
- Provides feedback to reporters when appropriate
Searching and Browsing
Q: How do I search for specific items?
A: Our free classified website offers advanced search features:
- Keyword search across all classified ads sri lanka
- Category and subcategory filtering
- Location-based search (by district or city)
- Price range filtering
- Date posted and condition filters
- Advanced sorting options
Q: Can I save searches?
A: Yes! Registered users can:
- Save complex search queries
- Set up email alerts for new matching listings
- Track price changes for specific items
- Create watchlists for favorite categories
- Receive notifications when similar items are posted
Q: How do I contact sellers?
A: Contact sellers through:
- Our secure in-platform messaging system
- Phone numbers (if provided by seller)
- Email contact (if shared by seller)
- WhatsApp or other messaging apps (if listed)
- Meet-up arrangements through our platform
Q: Can I negotiate prices?
A: Yes! Most sellers on our buy and sell sri lanka platform are open to reasonable negotiations. Use our messaging system to:
- Make respectful offers
- Ask questions about the item
- Discuss payment and delivery terms
- Arrange viewing appointments
- Negotiate final pricing
Mobile App and Technical
Q: Do you have a mobile app?
A: We’re constantly improving our mobile experience. Currently, our sri lanka marketplace is fully optimized for mobile browsers. A dedicated mobile app may be available in the future. You can access all features through your mobile browser at https://sold.lk/
Q: What browsers are supported?
A: Our free classified advertising platform works on:
- Chrome (recommended)
- Firefox
- Safari
- Edge
- Mobile browsers on Android and iOS
- Most modern browsers with JavaScript enabled
Q: I’m having technical difficulties. What should I do?
A: For technical support:
- Check our help section for common solutions
- Clear your browser cache and cookies
- Try using a different browser
- Contact support at [email protected]
- Include details about your device, browser, and the specific issue
Q: Can I use Sold.lk in Sinhala or Tamil?
A: Yes! Our classified ads sri lanka platform supports:
- Sinhala language interface and content
- Tamil language support
- English (default)
- Multi-language search capabilities
- Local language customer support
Business and Commercial Use
Q: Can businesses use Sold.lk?
A: Absolutely! Our sri lanka marketplace welcomes businesses of all sizes:
- Individual entrepreneurs and small businesses
- Large retailers and wholesalers
- Service providers and professionals
- Import/export businesses
- Online-only businesses
Q: What are the benefits for business users?
A: Business users enjoy:
- Verified business account badges
- Enhanced listing features
- Bulk posting tools
- Business analytics and insights
- Priority customer support
- Professional listing templates
Q: Do you offer business verification?
A: Yes! Our business verification program includes:
- Business registration document verification
- Professional certification confirmation
- Enhanced profile features
- Trusted seller badges
- Improved search visibility
- Access to business-only features
Q: Can I post job listings?
A: Yes! Our jobs category allows:
- Full-time and part-time job postings
- Freelance and contract opportunities
- Service provider listings
- Professional service advertisements
- Career and employment opportunities
- Skills-based marketplace listings
Location and Coverage
Q: Which cities and districts do you cover?
A: Our buy and sell in sri lanka platform covers all major cities and districts:
- Western Province: Colombo, Gampaha, Kalutara
- Central Province: Kandy, Matale, Nuwara Eliya
- Southern Province: Galle, Matara, Hambantota
- Northern Province: Jaffna, Mannar, Vavuniya, Kilinochchi, Mullaitivu
- Eastern Province: Batticaloa, Ampara, Trincomalee
- North Western Province: Kurunegala, Puttalam
- North Central Province: Anuradhapura, Polonnaruwa
- Uva Province: Badulla, Monaragala
- Sabaragamuwa Province: Ratnapura, Kegalle
Q: Can I search by specific location?
A: Yes! Our location-based search allows you to:
- Filter by district or city
- Search within a specific radius
- Find items near your location
- Browse location-specific categories
- Set location preferences for your account
Q: Can I sell items outside Sri Lanka?
A: Our primary focus is the Sri Lankan market. However, we accommodate:
- Sri Lankan sellers abroad
- International buyers interested in Sri Lankan products
- Import/export businesses with proper documentation
- Cross-border services and digital products
Communication and Support
Q: How do I contact customer support?
A: Reach our support team through:
- Email: [email protected]
- Response Time: 24-48 hours
- Languages: Sinhala, Tamil, English
- Hours: 9 AM – 6 PM (Sri Lankan time)
- Emergency Issues: Use “URGENT” in email subject
Q: What information should I include in support requests?
A: For faster resolution, include:
- Your username and account email
- Detailed description of the issue
- Screenshots if applicable
- Steps you’ve already tried
- Browser and device information
- Specific error messages received
Q: Do you offer phone support?
A: Currently, our primary support is through email at [email protected]. This allows us to:
- Provide detailed written responses
- Maintain records of support interactions
- Offer support in multiple languages
- Handle complex technical issues effectively
- Provide faster overall response times
Account Management
Q: How do I change my password?
A: To update your password:
- Log into your account
- Go to Account Settings
- Select “Change Password”
- Enter your current password
- Create a strong new password
- Confirm the changes
Q: Can I delete my account?
A: Yes, you can delete your account by:
- Contacting support at [email protected]
- Requesting account deletion
- Confirming your identity
- Understanding that active ads will be removed
- Knowing that some information may be retained for legal compliance
Q: How do I update my profile information?
A: Update your profile through:
- Account Settings in your dashboard
- Profile editing section
- Contact information updates
- Verification status changes
- Privacy and notification preferences
Q: What if I forget my password?
A: Use the “Forgot Password” feature:
- Click “Forgot Password” on the login page
- Enter your registered email address
- Check your email for reset instructions
- Follow the link to create a new password
- Log in with your new credentials
Platform Features
Q: What makes Sold.lk different from other platforms?
A: Our free classified website stands out because:
- Locally Owned: Built by Sri Lankans for Sri Lankans
- No Commission: Keep 100% of your sale proceeds
- Free Posting: Unlimited free classified ads in all categories
- Local Support: Customer service in Sinhala, Tamil, and English
- Results Focus: Where every deal gets SOLD!
- Trust & Safety: Comprehensive verification and safety measures
Q: Do you have seller ratings and reviews?
A: Yes! Our review system includes:
- Buyer and seller ratings
- Written reviews and feedback
- Transaction history visibility
- Verified purchase confirmations
- Overall seller reputation scores
- Community-driven trust indicators
Q: Can I promote my ads for better visibility?
A: Yes! Our promotion options include:
- Featured listings in category pages
- Homepage banner placements
- Social media promotion integration
- Email newsletter inclusions
- Premium search result positioning
- Sponsored ad placements
Success Tips
Q: How can I sell items faster?
A: Increase your success on our sell online sri lanka platform by:
- Using high-quality, well-lit photos
- Writing detailed, honest descriptions
- Pricing competitively based on market research
- Responding quickly to buyer inquiries
- Being flexible with viewing arrangements
- Maintaining professional communication
Q: What are the best-selling categories?
A: Popular categories on our sri lanka marketplace include:
- Mobile Phones & Electronics: High demand, quick turnover
- Vehicles: Cars, motorcycles, three-wheelers
- Property: Houses, apartments, land
- Home & Garden: Furniture, appliances
- Fashion: Clothing, accessories, shoes
- Services: Professional and personal services
Q: How do I avoid scams?
A: Protect yourself by:
- Meeting sellers in person for valuable items
- Using secure payment methods
- Verifying seller identity and reputation
- Being cautious of deals that seem too good to be true
- Reporting suspicious activity immediately
- Following our safety guidelines
Common Issues and Solutions
Q: My ad isn’t appearing in search results. Why?
A: Common reasons include:
- Ad is still under review (24-48 hours)
- Category or location filters exclude your ad
- Keywords don’t match search terms
- Ad violates platform guidelines
- Technical issue requiring support assistance
Q: I can’t upload photos. What’s wrong?
A: Photo upload issues may be due to:
- File size too large (max 5MB per image)
- Unsupported file format (use JPG, PNG, GIF)
- Slow internet connection
- Browser cache issues
- Ad blocking software interference
Q: Someone is using my photos in their ad. What should I do?
A: Report intellectual property violations by:
- Using the “Report this Ad” function
- Emailing [email protected] with evidence
- Providing proof of original ownership
- Including links to both ads for comparison
- Requesting immediate removal of infringing content
Q: I received a suspicious message from a buyer/seller. What should I do?
A: Handle suspicious communications by:
- Not sharing personal financial information
- Avoiding advance payments or unusual payment methods
- Reporting suspicious users to our support team
- Using only our verified communication channels
- Trusting your instincts about questionable interactions
Platform Statistics and Growth
Q: How many users does Sold.lk have?
A: As Sri Lanka’s fastest-growing sri lanka marketplace, we’re constantly expanding our user base. We serve thousands of active users across all 25 districts, with new users joining daily to experience why we’re becoming the island’s favorite buy and sell in sri lanka platform.
Q: How many ads are posted daily?
A: Our free classified advertising platform sees hundreds of new classified ads sri lanka posted daily across all categories. This growing inventory ensures fresh options for buyers and increased visibility for sellers.
Q: Which districts have the most activity?
A: High-activity areas include:
- Colombo and surrounding Western Province
- Kandy and Central Province
- Galle and Southern coastal areas
- Major urban centers and commercial hubs
- Growing activity in all rural districts
Future Development
Q: What new features are you planning?
A: We’re constantly improving our free classified website with:
- Enhanced mobile experience
- Advanced search and filtering options
- Improved messaging and communication tools
- Additional payment integration options
- Expanded business features and analytics
Q: Will you add more categories?
A: We regularly evaluate new categories based on user demand. Potential additions include:
- Specialized hobby and collector categories
- Professional networking and B2B services
- Event and entertainment listings
- Educational services and tutoring
- Pet and animal-related categories
Q: Do you plan to expand outside Sri Lanka?
A: Currently, we’re focused on becoming the definitive sri lanka marketplace. Our priority is serving the Sri Lankan market with the best possible free ads sri lanka experience before considering international expansion.
Still Have Questions?
Can’t Find Your Answer?
If you haven’t found the answer to your question in this FAQ, we’re here to help! Contact our friendly support team:
Email: [email protected]
Subject Line: Include “FAQ Question” for faster response
Response Time: 24-48 hours
Languages: Sinhala, Tamil, English
Join Our Community
- Website: https://sold.lk/
- Email Updates: Subscribe for platform news and tips
- Social Media: Follow us for updates and success stories
- Community Guidelines: Help us maintain a trusted marketplace
Ready to start buying and selling? Join thousands of successful Sri Lankans who’ve discovered why Sold.lk is the island’s premier classified ads sri lanka platform. Visit https://sold.lk/ today and experience the marketplace where every deal gets SOLD!
Thank you for choosing Sold.lk – Sri Lanka’s most trusted buy and sell marketplace!